Your tasks include order and quotation processing. You will support national and international customers by phone and e-mail. Shipping documents and export accompanying documents for shipments abroad by means of DAKOSY- or ZODIAL-software programs have to be prepared as well as hedging via Hermes export credit insurances have to be arranged. Furthermore, the processing of complaints, credit and debit notes, settlements for agent commissions as well as the dunning process are part of your tasks.